TRAINING
What We Offer
You need the right team with adequate skills, mindsets, and tools to deliver the 5-star customer experience that differentiates your business.
Let’s design training programs that are practical and address your specific type of products/services, employees’ job descriptions, unique customer situations, and company goals/objectives.
We deliver training interventions tailored to your business/team to the T! When you engage our training service, you get:
- Virtual webinar-style or physical sessions; your choice.
- A properly-planned training program with clearly-defined objectives and expectations
- A post-training evaluation process to evaluate the quality, impact, and returns-on-investment of the training.
- Recommendation to vetted training facilitators or companies for topics outside our forte
A few of our current training modules:
- Customer Experience Development 99%
- Customer Service Excellence 98%
- Customer Relationship Management 95%
- Managing Customer Expectations 97%
- How to Manage Difficult Customers 98%
- Social Media Customer Service 95%
- Customer Recovery Techniques 93%
- Managing Internal Customers 97%
- Complaints Management 95%
- Business Ethics and Etiquette 99%
- Emotional Intelligence in Practice 98%