Welcome to
Customer Experience HQ
Delighting today’s customers is not a walk in the park but you don’t have to walk alone.
Statistics
According to CustomerThink Statistics, 9 in 10 unhappy customers don’t complain, they simply leave and never come back.
Consistency
Good customer service is no longer enough to delight and retain customers today, the entire experience has to be consistently personalized, prompt, and enjoyable.
Don't do it alone
Delighting today’s customers is not a walk in the park but you don’t have to walk alone.
At CUSTOMER EXPERIENCE HQ,
We help visionary businesses to leverage customer experience to increase their profitability, by aligning their people, processes, and strategies to consistently create 5-star experiences that delight and retain their customers.
We understand customers and we speak their language so, let us work with you to DECODE, DELIGHT, and RETAIN your customers.
My Story
Founder and Lead Consultant
My name is Bamidele Temitope Esther, fondly called TEA. And I am the Head Girl here at Customer Experience HQ.
I took my first lessons on customer service and building long-term customer relationships from my Mum.
It’s her ‘fault’ that I am a Customer Experience (CX) Expert and not a lawyer (as it was my childhood dream) today.
So, my expertise did not start by becoming a Certified Customer Service Professional in 2013 or a Certified Customer Relationship Management Professional and Member of the Institute of Customer Relationship Management, USA in 2014…it started from my days as the Sales Rep./Manager of my mum’s boutique business which is over 30 years old today.
Services
What Can We Do For You?
CUSTOMER EXPERIENCE AUDIT
Great customer experience does not happen by accident.
Let’s work with you to audit your current customer experience and then develop and implement a transformation strategy tailored to your business.
CONSULTING & ADVISORY SESSIONS
We offer one-on-one consulting and advisory sessions to help you find answers to pressing customer experience issues in your business and develop a step-by-step action plan on how to implement effective Customer Experience strategies in your business.
TRAINING
You need the right team with adequate skills, mindsets, and tools to deliver the 5-star customer experience that differentiates your business.
Let’s design training programs that are practical and address your specific type of products/services, employees’ job descriptions, unique customer situations, and company goals/objectives.
PROCESS DOCUMENTATION
Sometimes, training is not the solution. You can not please your customers if your internal processes and systems are out of balance, or completely a mess.
Let’s work with you to develop and document your processes to ensure a consistent quality experience across board, especially if you offer multiple classes of products/services or have multiple branches/stores/outlets, etc.
RECRUITMENT & PEOPLE MANAGEMENT
Our Dedicated HR Management Service offers you HR functions and benefits without a HR department or inhouse Manager. With a retainership subscription, we assign a HR professional to manage your staff and HR processes, freeing up time for you to work on growing your business or pursue other interests close to your heart.
Trained
Happy Clients
International Organizations
WHAT OUR CLIENTS SAY ABOUT US
“You brought the entire concept of customer experience to life for us. I knew this would birth great results for my business. We won a major contract with the strategy you recommended!”
“It was one of the best training experiences I’ve ever had. During training, Mrs. TEA, was able to clear my doubts regarding preserving and strengthening workplace culture, and she provided real-life examples.”
“The training was indeed an impactful experience.
You really outdid yourself with the presentation and the delivery. The objectives of the training were met.
I will surely recommend your services to my colleagues. Thank you.”
“You are very thorough with your training, and you listen very well. And your observation skill is topnotch, I believe this is why your training sessions are so practical and you use relatable case studies and stories. With each training session, I can start applying the lessons immediately. No theory or fluff, and that’s why we are confident in the solutions that you offer. It was a great training experience. Thank you.”
“One of the things I love about your approach is simplicity. Your Customer Experience training is just apt and simple to understand and adopt. No hullabaloo, no fluff, just straight to the point and practical knowledge and experience sharing. Our numbers scaled after your session with us.”
“We never felt alone for once working with you.
Having you on board the whole time felt more like you were more than a team player, a business partner would be perfect to explain this feeling. I cannot thank you enough ma’am. Even though our work on this particular project is nearing its end, we cannot imagine running the team without you.
Thank you again for your exceptionalism and excellence in the delivery of your top-notch service to our company.”
Some of Our Clients
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