CUSTOMER EXPERIENCE AUDIT
What We Offer
Great customer experience does not happen by accident.
Let’s work with you to audit your current customer experience and then develop and implement a transformation strategy tailored to your business.
PROCESS AUDIT
STAFF APPRAISAL
PROCESS AUDIT
We audit your customer touchpoints, processes, and branding/marketing channels to identify and fill gaps that impair customer satisfaction.
Our approach includes Mystery Shopping/Dining/Guest and Gemba (on-the-job) assessment.
STAFF APPRAISAL
We assess how your frontline and non-frontline employees are contributing to the quality of experience your business delivers.
Then, we map out and execute a performance improvement action plan.