PROCESS DOCUMENTATION
What We Offer
Sometimes, training is not the solution. You can not please your customers if your internal processes and systems are out of balance, or completely a mess.
Let’s work with you to develop and document your processes to ensure a consistent quality experience across board, especially if you offer multiple classes of products/services or have multiple branches/stores/outlets, etc.
- Checklists
- Scripts & Templates
- Policy Handbook
- Standard Operating Procedures (SOPs)
- Quick Reference Guides
- Training Manuals
- Video Tutorials
- Customer support resources – onboarding guide, user manual, product description, how to guides, feedback/survey forms, customer interviews, etc.